Privacy
ChemCentre is committed to the responsible management of personal information it handles, including its collection, use, storage, sharing and disposal, in accordance with applicable privacy legislation. Personal information is collected and handled in the course of performing ChemCentre’s statutory functions, delivering services, and undertaking activities necessary to support its operations.
ChemCentre takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Privacy-related enquiries, requests for access or correction, and complaints are managed in a transparent and timely manner. Suspected or actual privacy breaches are investigated and addressed promptly.
Collection of personal information
Personal information is collected where it is reasonably necessary for ChemCentre to carry out its functions and activities. This may occur when individuals:
- contact ChemCentre or make an enquiry.
- submit forms, applications, or service requests.
- provide feedback or lodge a complaint; or
- interact with ChemCentre systems, including digital services.
The types of personal information collected will vary depending on the activity and may include:
- name and contact details.
- information provided in correspondence, enquiries, or applications; and
- other information relevant to the service or function being performed.
Personal information may be provided to ChemCentre by another government agency or organisation as authorised by law.
ChemCentre may collect limited technical information through its website and digital systems, such as IP address, browser type, and usage data.
Use of personal information
Personal information is used for purposes including:
- delivering services and responding to enquiries.
- managing applications, requests, complaints and feedback.
- performing functions under the Chemistry Centre (WA) Act 2007;
- supporting administrative, operational, and business activities; and
- improving services and systems.
Personal information is only used for the purpose for which it was collected, or for a related purpose, where permitted by law.
Disclosure of personal information
Personal information may be disclosed where necessary for ChemCentre’s functions and activities, including to:
- other government agencies.
- contractors and service providers engaged to support operations.
- third-party systems and providers that support service delivery; and
- where required or authorised by law.
Any disclosure is limited to what is necessary and is subject to appropriate privacy, confidentiality and security safeguards.
Storage and security
ChemCentre takes reasonable steps to safeguard personal information and protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. Personal information is stored and managed in accordance with Western Australian Government security requirements and may be held in electronic systems or physical records. Information is retained and disposed of in accordance with applicable recordkeeping and legislative requirements.
External links
ChemCentre’s website contains links to external websites. ChemCentre is not responsible for the privacy practices of those sites and encourages individuals to review their privacy statements before use.
Access and correction
Individuals may request access to personal information held about them and request corrections if the information is inaccurate, incomplete or out of date. Requests are managed in accordance with relevant legislation, including the Freedom of Information Act 1992 and the Privacy and Responsible Information Sharing Act 2024.
Privacy complaints
Individuals who have concerns about how personal information has been handled may contact ChemCentre’s Privacy Officer to make an enquiry or lodge a complaint. Complaints will be managed in accordance with ChemCentre’s complaint handling processes.
Cookies and analytics
ChemCentre’s website uses cookies and analytics tools to support functionality and improve online services. These tools generally collect non-identifying information about how the website is used. Cookie settings can be managed through a web browser.
Contact
Privacy enquiries, access requests and complaints can be directed to ChemCentre via our Online Enquiry Form (including via an anonymous submission), emailing enquiries@chemcentre.wa.gov.au; or calling us on (08) 9422 9800.